Location:
Golborne, Borough of Wigan
Salary/Rate: £12.21/hour
Capital Recruitment is hiring Customer Service Advisors on behalf of a leading high street furniture retailer. This is a great opportunity for motivated individuals looking to join a busy, customer-focused team within a well-established brand.
About the Role
As a Customer Service Advisor, you’ll be supporting both customers and internal staff with day-to-day queries and operational support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key responsibilities include:
- Organising and rebooking deliveries with customers and the logistics team.
- Cancelling deliveries and updating systems accordingly.
- Handling inbound and outbound calls from customers, stores, and drivers.
- Dealing with customer complaints, product queries, and delivery issues promptly and professionally.
- Assisting delivery drivers by providing step-by-step instructions on how to dismantle or manoeuvre furniture into homes, using the information available on the internal system.
- Updating and maintaining accurate records using internal systems and spreadsheets.
Ideal candidates will:
- Be IT literate and comfortable using systems and Excel-based spreadsheets.
- Excellent spoken and written English, with clear communication skills.
- Be confident resolving issues, thinking on their feet, and supporting both customers and drivers.
- Be flexible to work weekends on a rota basis.
- Have access to their own transport (public transport is not available for this location).
What You’ll Get
- Temp-to-perm opportunity after 12 weeks.
- Full training and support from experienced team members.
- Fixed 4-on / 4-off shift pattern, ideal for maintaining work-life balance.
- The chance to work with a well-known high street furniture retailer.
- Friendly and supportive team environment with excellent facilities.
