What make us different?

People Focus – we listen to candidates and clients to understand their requirements.

Honesty & Transparency – it is vital that candidates and clients are given the right information.

Commitment to Deliver – if we say we will do something, we work as a team to achieve it.

Exceeding Expectations – we prioritise quality over speed, to ensure we supply the right staff for you.

Continuous Improvement – we are always striving to improve our service through training and technology, without losing the human element.

Trust – we understand the trust you place in us when selecting an agency supplier and we never take this for granted. We work hard to deliver on what we promise.

Accountability – we are happy to be accountable for the service we supply to all clients and candidates.

Our customised CRM system is designed to support every aspect of the business relationship we nurture with you.

This includes the ability to:

• Ensure worker compliance – candidates cannot be booked onto our system, and are therefore not eligible for work, without being fully compliant in terms of induction, licence checks and up-to-date training.
• Manage Agency Worker Regulations (AWR) compliance – we carry out and record a number of checks and establish an audit trail to ensure that all regulations are met.
• Respond rapidly – via our CRM we are able to communicate with our candidates quickly and efficiently, so that we can support you at short notice.
• Accounting accuracy – our system ensures accuracy of hours / pay rates for the weekly payroll cycle. We pay and invoice correctly.

We are strong believers in interviewing all candidates ‘face-to-face’.

Our own research has taught us that, by carrying out a comprehensive interview and thorough induction process, we are able to significantly improve retention.

A vital part of this process is the face-to-face interview. Unlike many of our competitors, we insist on meeting candidates and interviewing them in person. We also ensure that workers are fully compliant and have RTW documents and references. The success of this approach is reflected in client satisfaction levels and the positive feedback we receive from candidates and clients alike.

We work on an upfront and realistic basis. If you call with a staff requirement, we will give you an honest answer as to whether we can support you at this time. One thing we won’t do is tell you what you want to hear and fail. We want your business to succeed.