We put customer service at the heart of our business.
We put customer service at the heart of our business.
A number of our specialist team members have previously been employed in the sectors they now recruit for. This puts us in an advantageous position, as it means we have genuine insight into the demands of industries and specific role requirements.
Our Head of Healthcare, for example, was previously employed as a HCA/support worker. And, our Transport Consultant is an International CPC holder, with 10 years’ experience running a medium-sized transport business.
Adding to our reputation is an expert track record in helping to meet large-scale recruitment demand. Our industrial team has supplied some of the largest businesses in the UK with up to 400 staff per day during peak times and has delivered on requirements for all types of company, from retail and manufacturing to production and parcel delivery.
Our team embodies our values and business ethos, to provide the best service to clients and candidates.
People Focus – we listen to candidates and clients to understand their requirements.
Honesty & Transparency – it is vital that candidates and clients are given the right information.
Commitment to Deliver – if we say we will do something, we work as a team to achieve it.
Exceeding Expectations – we prioritise quality over speed, to ensure we supply the right staff for you.
Continuous Improvement – we are always striving to improve our service through training and technology, without losing the human element.
Trust – we understand the trust you place in us when selecting an agency supplier and we never take this for granted. We work hard to deliver on what we promise.
Accountability – we are happy to be accountable for the service we supply to all clients and candidates.
Our customised CRM system is designed to support every aspect of the business relationship we nurture with you.
This includes the ability to:
We are strong believers in interviewing all candidates ‘face-to-face’.
Our own research has taught us that, by carrying out a comprehensive interview and thorough induction process, we are able to significantly improve retention.
A vital part of this process is the face-to-face interview. Unlike many of our competitors, we insist on meeting candidates and interviewing them in person. We also ensure that workers are fully compliant and have RTW documents and references. The success of this approach is reflected in client satisfaction levels and the positive feedback we receive from candidates and clients alike.
We work on an upfront and realistic basis. If you call with a staff requirement, we will give you an honest answer as to whether we can support you at this time. One thing we won’t do is tell you what you want to hear and fail. We want your business to succeed.